The Panti Werdha Kristen Hana in Pamulang, Tanggerang Selatan(south Tangerang), a retirement home under the G.K.I(Christian Association of Indonesia) turned out to be a nightmare experience. My first impression of the home was a very good one, nice staff, residents, room and a residential feel. The home will not be that bad without a doctor who had no clue about ethics and a spineless manager.
My mother had a eye condition called AMD(Age/related Macular Disease) on her retina. She developed bleeding, a secondary glaucoma and blinded. The doctor misdiagnosed and referred her to one of the specialist she knew for of course a skyrocketing fee. Their qualification was not so clear because my mother's condition was complicated and needed careful attention to her medical history.
This doctor forced her to see her specialist and also forced her nurse on her. The patient's right to choose their own doctor and nurse was totally violated at. Apart from everything, this nurse had bad manners, did not pay attention to the secrecy of the medical and paramedical profession. She screamed loudly in a public place about my mother's medical condition. Her presence at the doctor's office would have seriously disturbed my mother's communication with the doctor.
As my mother refused to accept their conditions, especially since this was not outlined in the home's terms and conditions, the manager and doctor started to make up stories. Among others my mother was denied a conversation with the board of directors, she was accused of being unable to socialise with the other residents and the workers. There were many doctors and residents who could witness that my mother could fit in well into the life of the retirement home
But the worst thing was that the manager did only notify me by email one week after the letter of dismissal was written. And my mother herself was NOT told anything and was severely shocked as I told her on the phone that she had been dismissed from the home behind her back. On the last day they forced her to sign a document which said that she was obliged to let one of their nurses accompany her to the doctor. I have reported this doctor to the ethics commission of the Indonesian Doctor's Association. She had practiced severe misconduct
